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Zexa supports multi-user team accounts with role-based access control (RBAC). You can invite colleagues, assign them roles, and control what each person can do in the platform — ensuring that sensitive actions like billing and API key management stay in the right hands.

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Roles and permissions

Every team member is assigned one of two roles: Admin or Member. Use the table below to decide which role fits each person’s responsibilities.
PermissionAdminMember
Send messages & campaigns✓✓
Manage contacts and lists✓✓
View reports and analytics✓✓
Manage templates✓✓
Register Sender IDs✓✘
Manage API keys✓✘
Invite/remove team members✓✘
Purchase credits & manage billing✓✘
Change account settings✓✘
Assign the Member role to day-to-day operators who need to send messages and manage contacts. Reserve Admin for account owners and managers who need full control over billing and configuration.

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Invite a team member

1

Open Team settings

In the Zexa dashboard, go to Settings → Team.
2

Start the invitation

Click Invite Member.
3

Enter the email address

Type your colleague’s email address in the field provided.
4

Select a role

Choose Admin or Member depending on the level of access they need.
5

Send the invitation

Click Send Invitation. Zexa will send an email to the address you entered.
6

Invitee accepts

Your colleague must click the link in the invitation email. If they do not already have a Zexa account, they will be prompted to create one before gaining access.

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Change a member’s role

  1. Go to Settings → Team.
  2. Click the role badge displayed next to the member’s name.
  3. Select the new role from the dropdown.
  4. Click Save.
The change takes effect immediately and the member’s permissions update the next time they perform an action.

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Remove a team member

  1. Go to Settings → Team.
  2. Click Remove next to the member’s name.
  3. Confirm the removal when prompted.
The member’s access is revoked immediately. They cannot be re-added automatically — if you need to restore their access, send them a new invitation.

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Account ownership

The person who created the Zexa account is the account owner. Ownership grants the same permissions as the Admin role but is a distinct status that cannot be assigned through the Team settings panel. To transfer ownership to another person, contact suporte@zexa.ao with the request. The Zexa team will verify the request and complete the transfer.
Each team member must have a unique email address. Do not share login credentials between team members — each person should sign in with their own account to ensure accountability and accurate audit logs.